Sometimes we have to be persistent in order to settle disputes that arise. And that can be a source of stress. In this week’s episode, Shannon and Janine discuss making resolution easier (and potentially more effective) by staying positive during the process.
Discussion topics include:
- The happy message on Shannon’s chai latte
- How Shannon’s husband, Mike, has been a model of positive persistence
- The emotional toll that calls to customer service or disputes can take
- How persistence can pay off–and be easier when you keep a positive attitude
- The value of treating customer service personnel like actual human beings
- Remembering that you’re dealing with people who are trying to do their jobs (and their job isn’t to make your life miserable)
- Making other people’s lives better simply by being nice to them
- News flash: There’s always a way to approach a problem to get it resolved–you’re not at the company’s mercy
- Stepping away from the situation for a moment to get in touch with why it’s resolving it is important to you
- How it can be so much faster (and easier) just to pick up the phone and seek a resolution than perseverate about it
- Taking conflict resolution one step at a time
- Getting the ball rolling with a phone call rather than putting it off to give yourself space to step away when necessary
- One of Shannon’s NLP techniques for helping you make that call (it involves the palm of your hand)
- Asking yourself, “What’s one thing I can do now?” to let go of perfectionism
